Job Summary & Requirements
RVH’s Addiction Services provide a continuum of evidence-based care designed to support individuals at every stage of recovery. Through integrated pre-treatment and live-in treatment programs, clients receive comprehensive assessment, stabilization, individualized treatment planning, family support, and connection to aftercare services in a compassionate, recovery-focused environment.
The Program Supervisor is responsible for supporting the live-in treatment and pre-treatment programs and demonstrating leadership, coaching, and supportive mentorship to colleagues within RVH’s addiction programs. RVH’s live-in treatment center provides clients with comprehensive, evidence-based treatment within a 28-day structured program. The program includes individualized treatment planning, family support, comprehensive discharge planning and aftercare support for individuals struggling with their use of substances. In addition, RVH’s pre-treatment program offers assessment, stabilization, and preparatory support to help clients build readiness for intensive treatment and improve engagement in their recovery journey.
The ideal candidate is a self-motivated, well-organized individual who thrives in a dynamic environment and enjoys the challenges of supporting a diverse patient population and clinical team. This role requires a strong ability to meet deadlines, actively listen, and value the input of others. The Program Supervisor is also responsible for promoting workplace safety, providing consistent staff support, and addressing customer service and service recovery issues escalated by patients and families. Additional responsibilities include assisting with scheduling and leading the development and oversight or orientation for program staff.
Education:
- University Undergraduate Degree in Health Sciences or Social Sciences preferred
- Certification as an Addiction Counsellor (International Certified Alcohol and Drug Counsellor (ICADC) or Canadian Certified Addiction Counsellor (CCAC) considered an asset
- Clinical supervision training and/or certification is considered an asset
- Membership with a relevant college/registering body considered an asset
- Basic CPR and First Aid certifications required
- Certification in non-violent crisis intervention considered an asset
- Formal training in CBT/DBT/Solution focused /family Therapy/Supportive counselling considered an asset
- Suicide Prevention and Crisis Intervention training considered an asset
Responsibilities will include but are not limited to:
- Managing daily staffing needs
- Actively engaging in workplace improvement discussions
- Participating in Quality Improvement (QI) projects related to workflow and program development
- Actively participating in the recruitment, onboarding, and orientation of program staff
- Participating in the review, investigation, and completion of incident reports
- Monitoring, auditing, and providing support and oversight of clinical processes and documentation
- Providing clinical supervision and oversight to the program’s clinical team
- Participating and leading in the development of education and communication materials for both internal and external use
- Actively participating in the promotion of workplace safety
- Addressing customer service requests and service recovery issues escalated by patients and families
- Perform other related duties consistent with the job classification as assigned, requested, or required
Experience:
- Minimum 3-5 years progressive clinical experience with individuals living with substance use disorders in a health care or community-based setting or a leadership role within a healthcare setting required
- Minimum 3-5 years experience in responding to patients or clients in crisis situations in a health care or community-based setting required
- Previous related experience with acute and chronic populations using best practice modalities in group and individual settings
- Sound knowledge and understanding of the process of addiction and recovery, psychiatric illnesses, personality development, the dynamics of human behavior and the continuum of addiction care
- Knowledge and expertise in program/project development and evaluation
- Knowledge of principles of risk management, and experience utilizing de-escalation techniques and conflict resolution skills
- Working knowledge of community resources to support addiction and mental health
Competencies:
- Demonstrated knowledge of community services and mental health, addiction treatment, and support programs
- Demonstrated knowledge and competence in best practice treatment modalities that best support individuals in the process of addiction recovery
- Demonstrated knowledge of mental health reform and values, principles of recovery, Regulated Health Professions Act, Mental Health Act, PHIPPA, Health Care Consent Act and Public Hospitals Act
- Ability to identify and utilize resources in crisis situations
- Demonstrated ability to complete treatment plans and crisis plans with the client, community partners, and colleagues
- Self-directed, motivated team player with commitment to ongoing professional development and client & family centred care
